Strategic Customer Care & Account Leader

John Bean Technologies Chile Limitada; Providencia; Presencial; CLP 24.000.000 - 36.000.000; Jornada completa

Descripción de la vacante

JBT Marel in Chile seeks a Customer Care Manager to expand aftersales, drive service sales, and build strong regional relationships. You will travel 50–70% and collaborate with internal teams to deliver tailored solutions.

The ideal candidate has an engineering or business degree, advanced English, proven key-account experience, and a track record of improving customer satisfaction and profitability. This role requires cross-functional collaboration and KPI-driven performance.

Formación

• Bachelor’s degree in Engineering, Business Administration or related fields.
• Advanced English (B2+).
• Strong communication, negotiation and customer relationship skills.
• Availability for intensive travel (50–70%).
• Proven experience managing and supporting key accounts.

Responsabilidades

• Build and strengthen long-term customer relationships through visits and communication.
• Drive targets via sales of services, spare parts and maintenance contracts.
• Analyze customer performance and turn insights into tailored solutions.
• Monitor customer satisfaction and lead improvement actions.
• Lead closure of maintenance contracts and aftersales programs.
• Coordinate parts and service availability, including PO follow-ups, warranties and deliveries.
• Collaborate with internal sales, KAMs, logistics, finance and procurement.
• Analyze market, customer and competitor data for strategic feedback.
• Ensure KPI performance: customer satisfaction, OTD, backlog, forecast, profitability.
• Foster relationships with product and industry experts to drive regional synergies.

Conocimientos

Advanced English

Communication

Negotiation

Key accounts

Travel 50-70%

Educación

Bachelor’s degree

Descripción del empleo

JBT Marel in Chile seeks a Customer Care Manager to expand aftersales, drive service sales, and build strong regional relationships. You will travel 50–70% and collaborate with internal teams to deliver tailored solutions.

The ideal candidate has an engineering or business degree, advanced English, proven key-account experience, and a track record of improving customer satisfaction and profitability. This role requires cross-functional collaboration and KPI-driven performance.