Customer Care Manager

John Bean Technologies Chile Limitada; Providencia; Presencial; CLP 24.000.000 - 36.000.000; Jornada completa

Descripción de la vacante

JBT Marel in Chile seeks a Customer Care Manager to expand aftersales, drive service sales, and build strong regional relationships. You will travel 50–70% and collaborate with internal teams to deliver tailored solutions.

The ideal candidate has an engineering or business degree, advanced English, proven key-account experience, and a track record of improving customer satisfaction and profitability. This role requires cross-functional collaboration and KPI-driven performance.

Formación

• Bachelor’s degree in Engineering, Business Administration or related fields.
• Advanced English (B2+).
• Strong communication, negotiation and customer relationship skills.
• Availability for intensive travel (50–70%).
• Proven experience managing and supporting key accounts.

Responsabilidades

• Build and strengthen long-term customer relationships through visits and communication.
• Drive targets via sales of services, spare parts and maintenance contracts.
• Analyze customer performance and turn insights into tailored solutions.
• Monitor customer satisfaction and lead improvement actions.
• Lead closure of maintenance contracts and aftersales programs.
• Coordinate parts and service availability, including PO follow-ups, warranties and deliveries.
• Collaborate with internal sales, KAMs, logistics, finance and procurement.
• Analyze market, customer and competitor data for strategic feedback.
• Ensure KPI performance: customer satisfaction, OTD, backlog, forecast, profitability.
• Foster relationships with product and industry experts to drive regional synergies.

Conocimientos

Advanced English

Communication

Negotiation

Key accounts

Travel 50-70%

Educación

Bachelor’s degree

Descripción del empleo

At JBT Marel

what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

Customer Care Manager

As our Customer Care Manager, on any given day, you may:

• Build and strengthen long-term customer relationships through frequent visits and continuous communication
• Drive financial targets via proactive sales of services, spare parts and maintenance contracts
• Analyze customer performance, needs and opportunities, turning insights into tailored solutions
• Monitor customer satisfaction and lead action plans for continuous improvement
• Lead the closure of new maintenance contracts and manage aftersales programs
• Coordinate parts and service availability, including PO follow-ups, warranties and deliveries
• Collaborate closely with internal sales, Key Account Managers, logistics, finance and procurement
• Analyze market, customer and competitor data to provide strategic feedback
• Ensure key KPI performance: customer satisfaction, OTD, backlog, forecast and profitability
• Foster strong relationships with product and industry experts to drive regional synergies

What we’re looking for

Must-have

• Bachelor’s degree in Engineering, Business Administration or related fields
• Advanced English (B2+).
• Strong communication, negotiation and customer relationship skills
• Availability for intensive travel (50–70%)
• Proven experience managing and supporting key accounts

Nice to have

• Commercial experience in the food or automotive industry
• Knowledge of PF product lines (fryers, ovens, freezers, breading lines, injectors, marinating machines)
• Ability to work cross-functionally with multiple internal teams
• Strong results-driven mindset and KPI management experience

Commitment to Diversity

Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

Welcome to our temporary careers site. While we finalize our new website, you can explore open roles and start your career journey with JBT Marel here. At JBT Marel, we’re transforming the future of food through technology, innovation, and collaboration. Our work helps make the global food system more sustainable — and it’s powered by thousands of talented people around the world. We value collaboration, integrity, innovation, and continuous growth — and we believe the best ideas come from diverse perspectives working together. If you’re looking for meaningful work and the chance to make a real impact, explore opportunities at JBT Marel and get ready to transform the future of food.