Customer Care Manager

JBT Marel; Santiago; Presencial; CLP 25.000.000 - 40.000.000; Jornada completa

Descripción de la vacante

JBT Marel is seeking a Customer Care Manager to build long-term customer relationships, drive sales of services and maintenance contracts, and analyze customer performance to tailor solutions.

The role requires extensive travel (50-70%), experience in key accounts, and strong communication and negotiation skills to support regional growth and profitability across our food and beverage technology platforms.

Formación

• Bachelor’s degree in Engineering, Business Administration or related fields.
• Advanced English (B2+).
• Availability for intensive travel (50-70%).
• Proven experience managing and supporting key accounts.

Responsabilidades

• Build and strengthen long-term customer relationships through frequent visits and continuous communication
• Drive financial targets via proactive sales of services, spare parts and maintenance contracts
• Analyze customer performance, needs and opportunities, turning insights into tailored solutions
• Monitor customer satisfaction and lead action plans for continuous improvement
• Lead the closure of new maintenance contracts and manage aftersales programs
• Coordinate parts and service availability, including PO follow-ups, warranties and deliveries
• Collaborate closely with internal sales, Key Account Managers, logistics, finance and procurement
• Analyze market, customer and competitor data to provide strategic feedback
• Ensure key KPI performance: customer satisfaction, OTD, backlog, forecast and profitability
• Foster strong relationships with product and industry experts to drive regional synergies

Conocimientos

Communication skills

Negotiation skills

Customer relationship building

Educación

Bachelor's degree in Engineering or Business Administration

Descripción del empleo

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

As our Customer Care Manager, on any given day, you may:

• Build and strengthen long-term customer relationships through frequent visits and continuous communication
• Drive financial targets via proactive sales of services, spare parts and maintenance contracts
• Analyze customer performance, needs and opportunities, turning insights into tailored solutions
• Monitor customer satisfaction and lead action plans for continuous improvement
• Lead the closure of new maintenance contracts and manage aftersales programs
• Coordinate parts and service availability, including PO follow-ups, warranties and deliveries
• Collaborate closely with internal sales, Key Account Managers, logistics, finance and procurement
• Analyze market, customer and competitor data to provide strategic feedback
• Ensure key KPI performance: customer satisfaction, OTD, backlog, forecast and profitability
• Foster strong relationships with product and industry experts to drive regional synergies

What we’re looking for

Must-have

• Bachelor’s degree in Engineering, Business Administration or related fields
• Advanced English (B2+).
• Strong communication, negotiation and customer relationship skills
• Availability for intensive travel (50-70%)
• Proven experience managing and supporting key accounts

Nice to have

• Commercial experience in the food or automotive industry
• Knowledge of PF product lines (fryers, ovens, freezers, breading lines, injectors, marinating machines)
• Ability to work cross-functionally with multiple internal teams
• Strong results-driven mindset and KPI management experience

We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.

We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.

We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!

Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.