Executive Enterprise CSM — AI-First SaaS Growth

PagerDuty, Inc.; Santiago; Hybrid; CLP 42,000,000 - 64,000,000; Full time

Benefits offered by this job

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Mental wellness programs

Job summary

PagerDuty, Inc. is hiring an Enterprise Customer Success Manager to partner with sales, product, and services teams, serving as a trusted advisor to enterprise customers and guiding digital transformation with real-time operations.

You will drive adoption, retain, and expand customer relationships across multiple market segments. The ideal candidate has extensive B2B SaaS experience with strong consulting skills, capable of influencing C-level stakeholders and delivering measurable ROI.

Qualifications

• 5+ years of relevant industry expertise in a dynamic, customer-facing role within B2B SaaS organizations.
• Strong consulting skills with proven results working as a trusted advisor to drive business value for customers.
• Ability to drive effective and influential conversations at C‑level with experience facilitating difficult discussions and handling objections.
• Experience building business value ROI models and forecasting risk, renewal, and expansion within customer portfolios.
• Advanced written and verbal English communication skills.

Responsibilities

• Build and foster executive-level trusted advisor relationships with customers' IT, Engineering, and Support organizations to accelerate their digital journey
• Demonstrate hands‑on PagerDuty product knowledge by applying it to customers' business priorities and guiding them on process, people, and change management best practices
• Produce and execute comprehensive adoption paths showing current state, target future state with timeline while proactively identifying risks and building mitigation plans
• Deliver business value and innovation by understanding customers' opportunities to reduce costs and drive growth, recommending additional expert services when appropriate
• Lead cross-functional post‑sales teams to deliver seamless customer experiences while preparing and facilitating business reviews, training sessions, and strategic interactions

Skills

B2B SaaS

Executive relationships

C-level conversations

Forecasting ROI

Cross-functional collaboration

Job description

PagerDuty, Inc. is hiring an Enterprise Customer Success Manager to partner with sales, product, and services teams, serving as a trusted advisor to enterprise customers and guiding digital transformation with real-time operations.

You will drive adoption, retain, and expand customer relationships across multiple market segments. The ideal candidate has extensive B2B SaaS experience with strong consulting skills, capable of influencing C-level stakeholders and delivering measurable ROI.