Enterprise CSM: Digital Transformation Partner

PagerDuty, Inc.; Santiago; Hybrid; CLP 78,585,000 - 117,878,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

Employee Stock Purchase Program (ESPP)

Job summary

PagerDuty, Inc. is seeking an Enterprise Customer Success Manager to partner with sales, product, and services teams, serving as a trusted advisor to enterprise customers and guiding them through digital transformation while driving adoption of real-time operations.

The role emphasizes executive relationships, ROI-driven outcomes, and expansion opportunities across complex multi-product deployments, with a hybrid workspace including our Santiago office.

Qualifications

• 5+ years of experience in a dynamic, customer-facing role within B2B SaaS organizations.
• Strong consulting skills with proven results.
• Ability to drive influential conversations at C-level and handle objections.
• Experience building ROI models and forecasting renewal/expansion risks.

Responsibilities

• Build executive-level trusted advisor relationships with customers' IT, Engineering, and Support teams.
• Demonstrate PagerDuty product knowledge and guide customers on processes and change management.
• Develop adoption paths showing current and target states with timelines and mitigations.
• Deliver business value by identifying opportunities to reduce costs and drive growth.
• Lead cross-functional post-sales teams to deliver seamless customer experiences and strategic interactions.

Skills

B2B SaaS experience

Consulting skills

C-level communication

ROI modeling

English proficiency

Job description

PagerDuty, Inc. is seeking an Enterprise Customer Success Manager to partner with sales, product, and services teams, serving as a trusted advisor to enterprise customers and guiding them through digital transformation while driving adoption of real-time operations.

The role emphasizes executive relationships, ROI-driven outcomes, and expansion opportunities across complex multi-product deployments, with a hybrid workspace including our Santiago office.