Remote CSM for AI-Driven SaaS serving 1,000+ SMBs

Walsh Employment Limited; Chile; Remote; CLP 30.000.000 - 33.000.000; Vollzeit

Benefits dieser Stelle

Bonus

Benefits package

Zusammenfassung

Walsh Employment Limited in Chile is seeking an experienced Customer Success professional to support a shared portfolio of 1,000+ SMB customers in a scalable, remote role. You will leverage data, lifecycle signals and AI-enabled tools to drive adoption, protect renewals and identify growth opportunities.

The role requires 2-3+ years in Customer Success or Account Management, Salesforce expertise, and strong CRM and communication skills.

Qualifikationen

• 2-3+ years' experience in Customer Success, Account Management or a similar customer-facing role
• SaaS or technology experience preferred
• Experience managing a high volume of customer relationships
• Understanding of scaled Customer Success, health scoring and customer signals
• Experience supporting adoption, retention and renewals
• Strong customer risk and renewal forecasting skills
• Excellent written and verbal communication skills
• Strong CRM and documentation skills
• Salesforce experience required
• Experience with Customer Success platforms advantageous

Aufgaben

• Managing a shared portfolio of 1,000+ SMB customers
• Prioritising engagement around risk, adoption and expansion opportunities
• Supporting customer adoption, retention and renewals
• Identifying and mitigating customer risk
• Identifying potential expansion opportunities
• Forecasting renewals and maintaining accurate Salesforce records
• Engaging customers across email, phone, video and scaled outreach
• Working closely with Sales, Support, Product and Marketing

Kenntnisse

Customer Success

Account Management

Communication

CRM proficiency

Tools

Salesforce

Jobbeschreibung

Walsh Employment Limited in Chile is seeking an experienced Customer Success professional to support a shared portfolio of 1,000+ SMB customers in a scalable, remote role. You will leverage data, lifecycle signals and AI-enabled tools to drive adoption, protect renewals and identify growth opportunities.

The role requires 2-3+ years in Customer Success or Account Management, Salesforce expertise, and strong CRM and communication skills.