Senior Technical Account Lead - LATAM (Remote)

Yuno; Santiago; Presencial; CLP 83.955.223 - 121.268.656; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Compensation

Remote Work

Home Office Bonus

Work Equipment

Stock Options

Health Plan

Flexible Days Off

Descripción de la vacante

Yuno is seeking a Technical Account Manager to own and elevate our LATAM customer relationships. You will lead a team of TAMs while staying close to the most complex challenges and ensure high-quality integrations across the region.

In this remote, LatAm-focused role, you will collaborate with Product, Development, Sales, and Partnerships to translate customer insights into roadmap improvements, set best practices, and drive customer success for strategic accounts in fintech and payments.

Formación

• Fluency in English; Portuguese and Spanish are a plus.
• 5+ years in TAM or integration engineering, fintech/payments.
• Proven track record in mentoring technical teams.
• Strong knowledge of RESTful APIs, SOAP, JSON, XML, and API tools.
• Hands-on experience with a server-side language (Go, Python, Node.js).
• Experience with databases (MySQL, PostgreSQL, Oracle, MongoDB).
• Strong analytical and project management skills.
• Excellent communication with technical and non-technical stakeholders.
• Experience with ticketing systems is a plus.

Responsabilidades

• Serve as the senior technical point of contact for strategic accounts.
• Lead high-level discussions on technical strategy and incident management.
• Define onboarding and delivery best practices for integrations.
• Build deep knowledge of each customer's business and tech stack.
• Provide strategic technical guidance with developers and engineers.
• Collaborate with Product and Development to feed customer insights to the roadmap.
• Work cross-functionally with Sales, Partnerships, and Finance to support growth.
• Monitor integration progress and ensure high-quality delivery.
• Champion LATAM customers with regional intelligence for strategy.

Conocimientos

Team leadership

Technical account management

Customer relationship management

RESTful APIs

Problem solving

Communication

Herramientas

Postman

SoapUI

Swagger

Descripción del empleo

Yuno is seeking a Technical Account Manager to own and elevate our LATAM customer relationships. You will lead a team of TAMs while staying close to the most complex challenges and ensure high-quality integrations across the region.

In this remote, LatAm-focused role, you will collaborate with Product, Development, Sales, and Partnerships to translate customer insights into roadmap improvements, set best practices, and drive customer success for strategic accounts in fintech and payments.