SCADA/EMS/GMS Support Engineer — Global Utilities Team

hitachi; Santiago; On-site; CLP 13,392,000 - 20,088,000; Full time

Job summary

HITACHI ENERGY CHILE S.A. in Santiago, Chile, is seeking a technical support professional for its Network Manager platform within the Enterprise Software division.

You will deliver first-line support to utilities and power companies, handling SCADA/EMS/GMS-related incidents in live production environments. The role emphasizes collaboration within a capable team, rapid issue resolution, and adherence to regulatory procedures.

Qualifications

• Experience in technical support or a similar engineering role.
• Knowledge of SCADA, EMS, or GMS systems.
• Ability to manage multiple support tasks simultaneously.
• Strong communication skills to interact with customers effectively.
• Problem-solving mindset with attention to detail.
• Fluency in English (written and spoken).

Responsibilities

• Provide first-line support to customers using Network Manager.
• Manage and resolve incoming support requests from utility and power companies.
• Support planned and unplanned outage management processes.
• Assist customers with SCADA, EMS, and GMS systems in live production environments.
• Collaborate with your team to troubleshoot and find solutions quickly.
• Contribute to the continuous improvement of support processes.
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Skills

Technical support

SCADA/EMS/GMS

Multitasking

Customer communication

Problem solving

English fluency

Job description

HITACHI ENERGY CHILE S.A. in Santiago, Chile, is seeking a technical support professional for its Network Manager platform within the Enterprise Software division.

You will deliver first-line support to utilities and power companies, handling SCADA/EMS/GMS-related incidents in live production environments. The role emphasizes collaboration within a capable team, rapid issue resolution, and adherence to regulatory procedures.