Technical Support Engineer

hitachi; Santiago; Sur place; CLP 13 392 000 - 20 088 000; Plein temps

Résumé du poste

HITACHI ENERGY CHILE S.A. in Santiago, Chile, is seeking a technical support professional for its Network Manager platform within the Enterprise Software division.

You will deliver first-line support to utilities and power companies, handling SCADA/EMS/GMS-related incidents in live production environments. The role emphasizes collaboration within a capable team, rapid issue resolution, and adherence to regulatory procedures.

Qualifications

• Experience in technical support or a similar engineering role.
• Knowledge of SCADA, EMS, or GMS systems.
• Ability to manage multiple support tasks simultaneously.
• Strong communication skills to interact with customers effectively.
• Problem-solving mindset with attention to detail.
• Fluency in English (written and spoken).

Responsabilités

• Provide first-line support to customers using Network Manager.
• Manage and resolve incoming support requests from utility and power companies.
• Support planned and unplanned outage management processes.
• Assist customers with SCADA, EMS, and GMS systems in live production environments.
• Collaborate with your team to troubleshoot and find solutions quickly.
• Contribute to the continuous improvement of support processes.
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Connaissances

Technical support

SCADA/EMS/GMS

Multitasking

Customer communication

Problem solving

English fluency

Description du poste

Location: Santiago, Region Metropolitana de Santiago, Chile

Job ID: R0125415

Date Posted: 2026-06-01

Company Name: HITACHI ENERGY CHILE S.A.

Profession (Job Category): Communications & Corporate Affairs

Job Schedule: Full time

Remote: No

Job Description

The opportunity

Be part of Network Control, a team within Enterprise Software that delivers world‑class network management systems for utilities and power companies. You will support customers using Network Manager, our SCADA/EMS/GMS platform, ensuring their systems run smoothly in production. You will join a skilled, engaged team where your work directly impacts communities and society. This role offers real growth opportunities in a global, collaborative environment.

How you'll make an impact

• Provide first-line support to customers using Network Manager.
• Manage and resolve incoming support requests from utility and power companies.
• Support planned and unplanned outage management processes.
• Assist customers with SCADA, EMS, and GMS systems in live production environments.
• Collaborate with your team to troubleshoot and find solutions quickly.
• Contribute to the continuous improvement of support processes.
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your background

• Experience in technical support or a similar engineering role.
• Knowledge of SCADA, EMS, or GMS systems.
• Ability to manage multiple support tasks simultaneously.
• Strong communication skills to interact with customers effectively.
• Problem-solving mindset with attention to detail.
• Fluency in English (written and spoken).