SCADA/EMS Production Support Engineer

Hitachi Automotive Systems Americas, Inc.; Santiago; Presencial; CLP 13.392.000 - 22.320.000; Jornada completa

Descripción de la vacante

Hitachi Energy Chile S.A. in Santiago seeks a Network Manager technical support engineer to help utilities operate SCADA/EMS/GMS in production.

You will provide first-line support to customers, manage outages, and collaborate with a skilled team to ensure reliable performance and fast issue resolution. The role requires experience in technical support, knowledge of SCADA/EMS/GMS, and excellent English communication.

Formación

• Experience in technical support or a similar engineering role.
• Knowledge of SCADA, EMS, or GMS systems.
• Ability to manage multiple support tasks simultaneously.
• Strong communication skills to interact with customers effectively.
• Problem-solving mindset with attention to detail.
• Fluency in English (written and spoken).

Responsabilidades

• Provide first-line support to customers using Network Manager.
• Manage and resolve incoming support requests from utility and power companies.
• Support planned and unplanned outage management processes.
• Assist customers with SCADA, EMS, and GMS systems in live production environments.
• Collaborate with your team to troubleshoot and find solutions quickly.
• Contribute to the continuous improvement of support processes.
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Conocimientos

Technical support

SCADA/EMS/GMS

Multi-tasking

Customer communication

English fluency

Descripción del empleo

Hitachi Energy Chile S.A. in Santiago seeks a Network Manager technical support engineer to help utilities operate SCADA/EMS/GMS in production.

You will provide first-line support to customers, manage outages, and collaborate with a skilled team to ensure reliable performance and fast issue resolution. The role requires experience in technical support, knowledge of SCADA/EMS/GMS, and excellent English communication.