Remote Travel Concierge & Customer Support

Kim Luxe Travel; Valparaíso; On-site; CLP 13,392,000 - 20,088,000; Full time

Benefits offered by this job

Remote position with flexible schedule

Step-by-step training and ongoing guid

Opportunities to grow within travel

Access to travel perks and industry

Supportive team environment

Job summary

Kim Luxe Travel is seeking a Travel Customer Representative to assist clients throughout their travel journey, from the first inquiry to return home. You will provide friendly support, coordinate details, and ensure travelers feel confident and cared for every step of the way.

Responsibilities include assisting via email, phone, and messaging, confirming reservations, reviewing itineraries, and guiding on travel documentation and policies.

Qualifications

• Friendly and patient communicator who enjoys helping people.
• Customer service experience preferred (any industry welcome).
• Organized and dependable with good attention to detail.
• Comfortable using online tools, apps, and communication platforms.

Responsibilities

• Assist clients via email, phone, and messaging platforms with general travel questions and guidance.
• Help confirm reservations, review itineraries, and support minor changes or requests.
• Provide clear information about destinations, documentation, and travel policies.
• Follow up with travelers before departure to ensure they are prepared.
• Escalate complex issues to the appropriate team while maintaining a positive client experience.

Skills

Friendly communicator

Customer service experience

Organized

Attention to detail

Proficient with online tools

Job description

Kim Luxe Travel is seeking a Travel Customer Representative to assist clients throughout their travel journey, from the first inquiry to return home. You will provide friendly support, coordinate details, and ensure travelers feel confident and cared for every step of the way.

Responsibilities include assisting via email, phone, and messaging, confirming reservations, reviewing itineraries, and guiding on travel documentation and policies.