Remote Travel Concierge — Luxury Booking & Service

Manatal; Santiago; Remote; CLP 39,139,000 - 52,838,000; Full time

Benefits offered by this job

100% remote work

Professional growth

Travel perks & discounts

Ongoing training

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, delivering a seamless, personalized experience.

In this client-facing role you will handle inquiries, assist with luxury bookings, provide travel guidance, coordinate itineraries, and ensure accuracy while maintaining documentation in the booking system.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related fields.
• Strong organizational skills and attention to detail.
• Comfortable learning new booking systems and platforms.
• Reliable, proactive, and able to manage multiple requests.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, including changes.
• Provide accurate information on destinations, requirements, and policies.
• Coordinate bookings and confirm itineraries for accuracy.
• Follow up with clients before and after travel for a positive experience.
• Address client concerns with empathy and solutions.
• Maintain documentation and update booking systems.

Skills

Verbal communication

Written communication

Customer service

Travel experience

Organizational skills

Attention to detail

Technology proficiency

Multitasking

Passion for travel

Tools

Booking platforms

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, delivering a seamless, personalized experience.

In this client-facing role you will handle inquiries, assist with luxury bookings, provide travel guidance, coordinate itineraries, and ensure accuracy while maintaining documentation in the booking system.