Remote Travel Concierge & Booking Specialist

Manatal; Antofagasta; Remote; CLP 41,096,000 - 58,708,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth

Travel perks and discounts

Team training and development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients at every stage of their travel journey. You will be the main point of contact from booking through post-trip follow-up, ensuring a personalized, high-quality experience.

In this role, you will respond to inquiries via phone, email, and messaging, assist with luxury and leisure bookings, coordinate itineraries, and maintain accurate records while delivering exceptional service in a

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Communication

Customer service

Organization

Tech savvy

Reliability

Travel interest

Booking platforms

Tools

Booking platforms

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients at every stage of their travel journey. You will be the main point of contact from booking through post-trip follow-up, ensuring a personalized, high-quality experience.

In this role, you will respond to inquiries via phone, email, and messaging, assist with luxury and leisure bookings, coordinate itineraries, and maintain accurate records while delivering exceptional service in a