Remote Travel Concierge — Luxury Journeys & Perks

Manatal; La Serena; Remote; CLP 31,311,000 - 50,881,000; Full time

Benefits offered by this job

Remote work

Travel perks

Training & development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. This client-facing role guarantees a seamless, personalized, high-quality experience, from initial booking through post-trip follow-up.

Ideal candidates are detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualifications

• Verbal and written communication skills required.
• Experience in customer service preferred.
• Strong organizational skills and attention to detail.
• Comfortable using travel booking platforms.
• Reliable, proactive and able to manage multiple requests.
• Genuine interest in travel and helping clients.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Communication skills

Customer service

Organizational skills

Tech-savvy

Reliability

Travel enthusiasm

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. This client-facing role guarantees a seamless, personalized, high-quality experience, from initial booking through post-trip follow-up.

Ideal candidates are detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.