Remote Travel Concierge & Client Support

Manatal; Viña del Mar; Remote; CLP 34,247,000 - 53,816,000; Full time

Benefits offered by this job

100% remote work

Professional growth

Travel perks

Ongoing training

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout the booking journey, ensuring a seamless, personalized, and high-quality experience.

This role suits detail-oriented, service-driven individuals who are passionate about travel and hospitality, with exposure to travel bookings, policies, and client care in a 100% remote environment.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related fields preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes and cancellations.
• Provide accurate information regarding destinations and agency policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel to ensure satisfaction.
• Address client concerns with empathy and solutions.
• Maintain accurate documentation and update booking systems.

Skills

Communication

Customer service

Organization

Tech savvy

Multitasking

Travel knowledge

Tools

Booking platforms

CRM systems

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout the booking journey, ensuring a seamless, personalized, and high-quality experience.

This role suits detail-oriented, service-driven individuals who are passionate about travel and hospitality, with exposure to travel bookings, policies, and client care in a 100% remote environment.