Remote Travel Concierge & Client Support

Manatal; Valparaíso; Remote; CLP 34,247,000 - 50,881,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth opportunities

Travel perks and industry discounts

Training and development

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Service Representative (Remote) to guide clients through every stage of their travel journey, from initial booking to post-trip follow-up. The role is client-facing, detail-oriented, service-driven, and focused on delivering a seamless, personalized experience.

You will respond via phone, email, and messaging, assist with bookings, provide destination information, coordinate itineraries, and follow up to ensure satisfaction in a 100%

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or service-related roles preferred.
• Strong organizational skills and high attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information on destinations, requirements, and agency policies.
• Coordinate booking details and confirm itineraries for accuracy and satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Communication skills

Customer service

Organizational skills

Tech-savviness

Reliability

Travel passion

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Service Representative (Remote) to guide clients through every stage of their travel journey, from initial booking to post-trip follow-up. The role is client-facing, detail-oriented, service-driven, and focused on delivering a seamless, personalized experience.

You will respond via phone, email, and messaging, assist with bookings, provide destination information, coordinate itineraries, and follow up to ensure satisfaction in a 100%