Remote Travel Concierge & Guest Experience Specialist

Manatal; Concepcion; Remote; CLP 35,225,000 - 46,967,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth opportunities

Travel perks and discounts

Ongoing training and development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative to support clients throughout their travel journey in a remote capacity. You will act as a trusted point of contact from initial booking through post-trip follow-up, ensuring a seamless and high-quality experience.

The role emphasizes detail orientation, service-driven mindset, and passion for travel, hospitality, and exceptional customer experiences in a client-facing environment.

Qualifications

• Excellent verbal and written communication.
• Customer service experience in travel, hospitality, or service-based roles preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Tech-savvy

Multitasking

Tools

Booking platforms

CRM systems

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative to support clients throughout their travel journey in a remote capacity. You will act as a trusted point of contact from initial booking through post-trip follow-up, ensuring a seamless and high-quality experience.

The role emphasizes detail orientation, service-driven mindset, and passion for travel, hospitality, and exceptional customer experiences in a client-facing environment.