Remote Travel Concierge — Luxury Bookings & Growth

Manatal; Temuco; Remote; CLP 37,182,000 - 54,795,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth opportunities

Travel perks and discounts

Ongoing training and development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative to support clients from initial booking through post-trip follow-up in a fully remote role. You will serve as a trusted point of contact, delivering a seamless, personalized travel experience.

This role suits detail-oriented, service-driven individuals who are passionate about travel, hospitality, and exceptional customer service, with opportunities for growth and access to industry perks.

Qualifications

• Excellent verbal and written communication.
• Customer service experience in travel, hospitality, or service-related fields.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Communication skills

Customer service

Organisational

Tech-savvy

Travel passion

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative to support clients from initial booking through post-trip follow-up in a fully remote role. You will serve as a trusted point of contact, delivering a seamless, personalized travel experience.

This role suits detail-oriented, service-driven individuals who are passionate about travel, hospitality, and exceptional customer service, with opportunities for growth and access to industry perks.