Remote Travel Customer Experience Specialist

Manatal

Talcahuano

Remote

CLP 44,031,000 - 63,601,000

Full time

8 days ago

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Benefits offered by this job

Remote work

Professional growth

Travel perks and discounts

Ongoing training

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking to post-trip follow-up, ensuring a seamless, personalized experience.

This role is ideal for detail-oriented, service-driven individuals who are passionate about travel, hospitality, and delivering exceptional customer experiences. 100% remote work with growth opportunities and perks.

Qualifications

Excellent verbal and written communication skills.
Customer service experience in travel, hospitality, or related fields.
Strong organizational skills and attention to detail.
Comfortable using technology and learning new systems and booking platforms.

Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
Proactively follow up with clients before and after travel to ensure a positive experience.
Address client concerns with empathy, professionalism, and solution-oriented thinking.
Maintain accurate documentation and update booking systems as required.