Remote Field Service Engineer – Inspection Systems

Blacksmith Agency LLC; Viña del Mar; Remote; CLP 12,000,000 - 18,000,000; Full time

Job summary

Blacksmith Agency LLC is seeking an experienced Field Service Engineer to lead on-site installation, commissioning, and after-sales support for advanced inspection systems. The role requires international communication, strong problem-solving, and the ability to train clients and local distributors.

The candidate will travel across Chile, collaborate with the headquarters' engineering team, and ensure seamless deployment with a fully remote work setup.

Qualifications

• Minimum of 3 years of hands-on experience in industrial equipment installation, commissioning, maintenance, after-sales service, or on-site technical support.
• Associate degree or higher, with a strong preference for Electrical Automation, Mechatronics, Computer Science, Electronic Information, or Automation Control.
• Fluency in English is required to communicate with our international teams.
• Willingness to travel frequently across Chile to client sites; strong hands-on execution and service mindset.
• Enthusiastic, positive, and highly responsible professional who can communicate effectively under pressure.

Responsibilities

• Installation and commissioning on-site of high-tech inspection systems.
• Diagnose, troubleshoot, and resolve mechanical/electrical issues on-site to minimize downtime.
• Provide operational and basic maintenance training for clients and local distributors.
• Report technical feedback to headquarters engineering to close the issue loop.

Job description

Blacksmith Agency LLC is seeking an experienced Field Service Engineer to lead on-site installation, commissioning, and after-sales support for advanced inspection systems. The role requires international communication, strong problem-solving, and the ability to train clients and local distributors.

The candidate will travel across Chile, collaborate with the headquarters' engineering team, and ensure seamless deployment with a fully remote work setup.