Ai Automation Engineer - Production Llm Workflows (Remote)

Blacksmith Agency Llc; Santiago; Hybrid; CLP 40,580,000 - 52,174,000; Full time

Job summary

Blacksmith Agency Llc is seeking a Field Service Engineer based in Santiago or nearby areas for remote work with extensive travel across Chile. You will lead installation, commissioning, and on-site support for high-tech inspection systems, while training clients and distributors and reporting field feedback to our engineering HQ.

The role requires 3+ years in industrial equipment installation and strong English communication skills.

Qualifications

• 3+ years of hands-on experience in industrial equipment installation, commissioning, maintenance, after-sales service, or on-site technical support.
• Associate degree or higher in Electrical Automation, Mechatronics, Computer Science, Electronic Information, or Automation Control.
• Fluent English required to communicate with global HQ teams.
• Willingness to travel frequently across Chile to client sites.
• Strong communication and problem-solving skills in a high-pressure environment.

Responsibilities

• Lead on-site installation, commissioning, testing and delivery of high-tech inspection systems.
• Diagnose, troubleshoot and resolve mechanical/electrical issues on-site to minimize downtime.
• Provide operational and basic maintenance training to clients and local distributors.
• Document field feedback and coordinate with headquarter engineering to close issues.
• Coordinate with departments to streamline project delivery and improve customer satisfaction in Chile.

Skills

English fluency

Education

Associate degree or higher

Job description

Job brief

Our client, a leading global pioneer in advanced automated inspection and detection technology, is rapidly expanding its footprint in South America! We are seeking an experienced, proactive, and highly motivated Field Service Engineer based in Santiago or its surrounding areas. In this role, you will serve as the core technical expert on the ground, delivering elite after-sales support and ensuring seamless equipment deployment across the region. This position offers a fully remote work environment.

Responsibilities

• Installation and Commissioning: Lead the on-site installation, debugging, acceptance testing, and successful delivery of high-tech inspection systems.
• Technical Support and Troubleshooting: Diagnose, troubleshoot, and resolve mechanical/electrical issues on-site to minimize client downtime.
• Client Empowerment: Conduct professional operational and basic maintenance training for clients and local distributors.
• Cross-Border Collaboration: Gather, document, and report technical feedback from the field, collaborating closely with the headquarters' engineering team to close the issue loop.
• Market Support: Coordinate closely with relevant departments to streamline project delivery and enhance overall customer satisfaction in Chile.

Requirements

• Professional Experience: Minimum of 3 years of hands-on experience in industrial equipment installation, commissioning, maintenance, after-sales service, or on-site technical support.
• Educational Background: Associate degree or higher, with a strong preference for majors in Electrical Automation, Mechatronics, Computer Science, Electronic Information, or Automation Control.
• Language Skills: Fluency in English is required to communicate seamlessly and discuss complex technical issues with our international headquarters' teams.
• Mobility and Execution: Ability and willingness to travel frequently across Chile to client sites; possesses strong hands-on execution and high service awareness.
• Soft Skills: An enthusiastic, positive, and highly responsible professional who can communicate effectively and solve critical technical problems independently under pressure.