Remote Field Service Engineer - Ai Automation & Inspection

Blacksmith Agency LLC; Viña del Mar; Remote; CLP 12,000,000 - 18,000,000; Full time

Job summary

Blacksmith Agency LLC is seeking an experienced Field Service Engineer to lead on-site installation, commissioning, and after-sales support for advanced inspection systems. The role requires international communication, strong problem-solving, and the ability to train clients and local distributors.

The candidate will travel across Chile, collaborate with the headquarters' engineering team, and ensure seamless deployment with a fully remote work setup.

Qualifications

• Minimum of 3 years of hands-on experience in industrial equipment installation, commissioning, maintenance, after-sales service, or on-site technical support.
• Associate degree or higher, with a strong preference for Electrical Automation, Mechatronics, Computer Science, Electronic Information, or Automation Control.
• Fluency in English is required to communicate with our international teams.
• Willingness to travel frequently across Chile to client sites; strong hands-on execution and service mindset.
• Enthusiastic, positive, and highly responsible professional who can communicate effectively under pressure.

Responsibilities

• Installation and commissioning on-site of high-tech inspection systems.
• Diagnose, troubleshoot, and resolve mechanical/electrical issues on-site to minimize downtime.
• Provide operational and basic maintenance training for clients and local distributors.
• Report technical feedback to headquarters engineering to close the issue loop.

Job description

Job brief

Our client, a leading global pioneer in advanced automated inspection and detection technology, is rapidly expanding its footprint in South America! We are seeking an experienced, proactive, and highly motivated Field Service Engineer based in Santiago or its surrounding areas. In this role, you will serve as the core technical expert on the ground, delivering elite after-sales support and ensuring seamless equipment deployment across the region. This position offers a fully remote work environment.

Responsibilities

• Installation and Commissioning: Lead the on-site installation, debugging, acceptance testing, and successful delivery of high-tech inspection systems.
• Technical Support and Troubleshooting: Diagnose, troubleshoot, and resolve mechanical/electrical issues on-site to minimize client downtime.
• Client Empowerment: Conduct professional operational and basic maintenance training for clients and local distributors.
• Cross-Border Collaboration: Gather, document, and report technical feedback from the field, collaborating closely with the headquarters' engineering team to close the issue loop.
• Market Support: Coordinate closely with relevant departments to streamline project delivery and enhance overall customer satisfaction in Chile.

Requirements

• Professional Experience: Minimum of 3 years of hands-on experience in industrial equipment installation, commissioning, maintenance, after-sales service, or on-site technical support.
• Educational Background: Associate degree or higher, with a strong preference for majors in Electrical Automation, Mechatronics, Computer Science, Electronic Information, or Automation Control.
• Language Skills: Fluency in English is required to communicate seamlessly and discuss complex technical issues with our international headquarters' teams.
• Mobility and Execution: Ability and willingness to travel frequently across Chile to client sites; possesses strong hands-on execution and high service awareness.
• Soft Skills: An enthusiastic, positive, and highly responsible professional who can communicate effectively and solve critical technical problems independently under pressure.