Field Service Engineer | Industrial Automation & Inspection | Chile (Remote)

Shanghai BSF Human Resources Co., Ltd; Santiago; Remote; CLP 12,000,000 - 18,000,000; Full time

Job summary

Shanghai BSF Human Resources Co., Ltd. is seeking a seasoned Field Service Engineer to support advanced automated inspection systems in Santiago, Chile, delivering on-site installation, commissioning, and after-sales service while collaborating closely with our HQ engineering teams.

The role requires 3+ years in industrial equipment installation, an associate degree or higher in a relevant field, fluent English, and the willingness to travel across Chile to client sites.

Qualifications

• 3+ years hands-on installation, commissioning, maintenance, or on-site support for industrial equipment.
• Associate degree or higher in Electrical Automation, Mechatronics, Computer Science, Electronic Information, or Automation Control.
• Fluency in English required to communicate with HQ teams.
• Willingness to travel frequently across Chile to client sites.
• Strong communication and proactive problem-solving under pressure.

Responsibilities

• Lead on-site installation, debugging, acceptance testing, and delivery of high-tech inspection systems.
• Diagnose, troubleshoot, and resolve mechanical/electrical issues on-site to minimize downtime.
• Provide operational and basic maintenance training for clients and distributors.
• Document and report technical feedback to HQ engineering to close the issue loop.
• Coordinate with internal teams to streamline project delivery and improve customer satisfaction in Chile.

Skills

English fluency

Field service experience

Troubleshooting

Client communication

Education

Associate degree or higher (Electrical Automation, Mechatronics, CS, Automation)

Job description

Job brief

Our client, a leading global pioneer in advanced automated inspection and detection technology, is rapidly expanding its footprint in South America! We are seeking an experienced, proactive, and highly motivated Field Service Engineer based in Santiago or its surrounding areas. In this role, you will serve as the core technical expert on the ground, delivering elite after‑sales support and ensuring seamless equipment deployment across the region. This position offers a fully remote work environment.

Responsibilities

• Installation and Commissioning: Lead the on‑site installation, debugging, acceptance testing, and successful delivery of high-tech inspection systems.
• Technical Support and Troubleshooting: Diagnose, troubleshoot, and resolve mechanical/electrical issues on‑site to minimize client downtime.
• Client Empowerment: Conduct professional operational and basic maintenance training for clients and local distributors.
• Cross-Border Collaboration: Gather, document, and report technical feedback from the field, collaborating closely with the headquarters' engineering team to close the issue loop.
• Market Support: Coordinate closely with relevant departments to streamline project delivery and enhance overall customer satisfaction in Chile.

Requirements

• Professional Experience: Minimum of 3 years of hands‑onexperience in industrial equipment installation, commissioning, maintenance, after‑sales service, or on‑site technical support.
• Educational Background: Associate degree or higher, with a strong preference for majors in Electrical Automation, Mechatronics, Computer Science, Electronic Information, or Automation Control.
• Language Skills: Fluency in English is required to communicate seamlessly and discuss complex technical issues with our international headquarters' teams.
• Mobility and Execution: Ability and willingness to travel frequently across Chile to client sites; possesses strong hands‑on execution and high service awareness.
• Soft Skills: An enthusiastic, positive, and highly responsible professional who can communicate effectively and solve critical technical problems independently under pressure.