Remote Customer Support Specialist | Flexible Scheduling & Training

Remote Careers; Santiago; A distancia; CLP 33.654.000 - 52.885.000; Jornada completa

Descripción de la vacante

Remote Careers is seeking a friendly Virtual Customer Support Representative to answer questions and assist customers through online channels. The role emphasizes clear communication, empathy, and timely responses.

You will handle messages and calls, gather details, and guide users through online processes, with training provided and opportunities to develop virtual support skills. This is a remote position with flexible scheduling designed to fit around existing commitments, and training

Formación

• Strong customer-service abilities.
• Professional communication skills.
• Good listening and problem-solving.
• Strong organizational skills.
• Excellent attention to detail.
• Basic computer proficiency.
• Comfortable using virtual communication tools.
• Ability to learn online platforms.
• Reliable and responsive.
• Related experience helpful but not required.

Responsabilidades

• Respond to customer messages and calls.
• Gather information about each request.
• Provide accurate answers and instructions.
• Assist customers with online processes.
• Research solutions when needed.
• Help resolve routine concerns.
• Coordinate additional assistance.
• Maintain accurate communication notes.
• Track questions requiring follow-up.
• Provide timely status updates.
• Support courteous and consistent service.

Conocimientos

Customer service

Communication

Problem solving

Organization

Attention to detail

Computer basics

Virtual tools

Online platforms

Reliability

Related experience

Descripción del empleo

Remote Careers is seeking a friendly Virtual Customer Support Representative to answer questions and assist customers through online channels. The role emphasizes clear communication, empathy, and timely responses.

You will handle messages and calls, gather details, and guide users through online processes, with training provided and opportunities to develop virtual support skills. This is a remote position with flexible scheduling designed to fit around existing commitments, and training