Virtual Travel Customer Service
Elevationtravelpartners
14 days+
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Benefits offered by this job
Job summary
A travel services company is seeking a Virtual Travel Customer Service professional located in Valparaíso, Chile. This role involves assisting clients with trip preparations and providing support throughout their travel experience. Ideal candidates should possess friendly communication skills, customer support experience, and an interest in travel. Enjoy remote work flexibility, training, and professional development opportunities while joining a supportive team.
Qualifications
- Preference for candidates with customer support experience.
- Ability to communicate in a friendly and professional manner.
- Comfortable using online tools and learning new systems.
Responsibilities
- Assist clients through email, chat, and phone.
- Help with itinerary changes and travel questions.
- Provide destination and travel guideline information.
- Follow up with travelers before departure.
- Resolve concerns while maintaining a positive experience.
Skills
Friendly communication style
Customer support experience
Reliability and organization
Comfort with online tools
Interest in travel and client satisfaction
Job description
We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.
Key Responsibilities
- Provide assistance through email, chat, and phone communication
- Help with itinerary changes, updates, and general travel questions
- Provide destination and travel guideline information
- Follow up with travelers before departure
- Resolve concerns while maintaining a positive customer experience
Ideal Candidate
- Friendly and professional communication style
- Customer support experience preferred
- Reliable and organized
- Comfortable using online tools and learning new systems
- Interest in travel and client satisfaction
What We Offer
- Remote work flexibility
- Training provided
- Ongoing team support
- Professional development opportunities
- Access to travel-related perks
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