Remote Customer Support Specialist

Core Code io; Santiago; Presencial; CLP 8.928.000 - 13.392.000; Jornada completa

Descripción de la vacante

Core Code io is seeking a Customer Support Agent to assist customers, resolve inquiries, and deliver an excellent experience across email, chat, and phone. You will communicate clearly, stay organized, and identify customer needs to provide timely solutions.

The role requires prior experience in customer support, strong communication, and the ability to work remotely within a distributed team. A reliable internet connection and a positive, customer-focused attitude are essential.

Formación

• Experience in customer support or a similar role.
• Ability to work independently and as part of a remote team.
• Reliable internet connection and a suitable remote setup.
• English proficiency for supporting English-speaking customers.

Responsabilidades

• Respond to customer inquiries through email, chat, phone, or other support channels.
• Provide accurate information and clear solutions to customer questions and concerns.
• Troubleshoot and resolve customer issues efficiently and professionally.
• Escalate complex or unresolved issues to the appropriate team.
• Follow up with customers to ensure their concerns have been properly addressed.
• Maintain accurate records of customer interactions and resolutions.
• Identify recurring issues and communicate feedback to internal teams.
• Follow company policies, procedures, and customer service standards.
• Maintain a positive, professional, and customer-focused attitude.
• Collaborate with internal teams to resolve customer requests and improve the overall customer experience.

Conocimientos

Communication skills

Customer service

Active listening

Attention to detail

Multitasking

Calm under pressure

Digital tools

CRM systems

Time management

Herramientas

CRM systems

Ticketing platforms

Descripción del empleo

Core Code io is seeking a Customer Support Agent to assist customers, resolve inquiries, and deliver an excellent experience across email, chat, and phone. You will communicate clearly, stay organized, and identify customer needs to provide timely solutions.

The role requires prior experience in customer support, strong communication, and the ability to work remotely within a distributed team. A reliable internet connection and a positive, customer-focused attitude are essential.