Customer Support Specialist CL

Core Code io; Santiago; Presencial; CLP 13.392.000 - 20.088.000; Jornada completa

Descripción de la vacante

Core Code io is seeking a proactive Customer Support Specialist to deliver exceptional service across email, chat, and phone channels. You will understand customer needs, resolve issues efficiently, and maintain accurate records to ensure a positive experience at every interaction.

The role emphasizes clear communication, problem solving, and collaboration with internal teams to improve overall customer satisfaction and drive continuous improvement.

Formación

• Excellent verbal and written communication skills are essential.
• Strong customer service and interpersonal skills are required.
• Problem-solving and critical-thinking abilities are necessary.
• Ability to understand customer concerns and provide effective solutions.
• Strong attention to detail and organizational skills are important.

Responsabilidades

• Respond to customer inquiries through email, chat, phone, or other support channels.
• Understand customer needs and provide clear, accurate, and professional assistance.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex or technical issues to the appropriate team when necessary.
• Follow up with customers to ensure their issues are fully resolved.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Identify recurring customer issues and communicate trends or feedback to the relevant teams.
• Follow company policies, procedures, and service standards.
• Maintain a professional, positive, and customer-focused approach in every interaction.
• Collaborate with internal teams to resolve customer concerns and improve the overall customer experience.

Conocimientos

Communication skills

Customer service

Problem solving

Attention to detail

Multitasking

CRM tools

Calm under pressure

Tech literacy

SPK awareness

Herramientas

CRM platforms

Helpdesk software

Descripción del empleo

We are seeking a proactive and customer-focused Customer Support Specialist to provide exceptional support to customers and ensure a positive experience at every interaction. The ideal candidate is a strong communicator who can understand customer needs, resolve issues efficiently, and provide accurate and timely solutions across different communication channels.

Responsibilities

• Respond to customer inquiries through email, chat, phone, or other support channels.
• Understand customer needs and provide clear, accurate, and professional assistance.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex or technical issues to the appropriate team when necessary.
• Follow up with customers to ensure their issues are fully resolved.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Identify recurring customer issues and communicate trends or feedback to the relevant teams.
• Follow company policies, procedures, and service standards.
• Maintain a professional, positive, and customer-focused approach in every interaction.
• Collaborate with internal teams to resolve customer concerns and improve the overall customer experience.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Problem-solving and critical-thinking abilities.
• Ability to understand customer concerns and provide effective solutions.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage multiple customer requests efficiently.
• Comfortable working with customer support platforms, CRM systems, and other digital tools.
• Ability to remain calm and professional when handling difficult or frustrated customers.
• Strong computer skills and ability to learn new software quickly.
• By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.