Remote Customer Experience Specialist

Core Code io; Santiago; Presencial; CLP 8.928.000 - 13.392.000; Jornada completa

Descripción de la vacante

Core Code io is seeking a Customer Service Representative to join our remote team. You will respond to inquiries via email, chat, phone, and other channels, providing accurate product information and resolving issues to ensure a positive customer experience.

The role requires 1+ year in customer service, excellent English communication, and strong problem-solving skills. You will work independently in a remote setting, collaborating with internal teams to maintain high customer satisfaction.

Formación

• 1+ year of experience in customer service or similar roles.
• Excellent written and verbal English communication.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Comfortable working with CRM systems and digital tools.
• Ability to work independently in a remote environment.

Responsabilidades

• Respond to customer inquiries via email, chat, phone, and other channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints in a timely manner.
• Follow up on requests to ensure full resolution.
• Maintain accurate records of interactions and requests.
• Escalate complex issues to the appropriate team when needed.
• Collaborate with internal teams to resolve concerns.
• Maintain professionalism and high customer satisfaction.

Conocimientos

Customer service

Communication

Problem solving

Multitasking

CRM systems

Remote work

English proficiency

Herramientas

CRM systems

Chat/Email/Phone support

Descripción del empleo

Core Code io is seeking a Customer Service Representative to join our remote team. You will respond to inquiries via email, chat, phone, and other channels, providing accurate product information and resolving issues to ensure a positive customer experience.

The role requires 1+ year in customer service, excellent English communication, and strong problem-solving skills. You will work independently in a remote setting, collaborating with internal teams to maintain high customer satisfaction.