Remote Travel Support Specialist

Sawmilldcllc; Valparaíso; Remote; CLP 29,907,000 - 39,252,000; Full time

Benefits offered by this job

Full training

Growth opportunities

Travel industry discounts

Remote team environment

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role involves assisting clients with travel questions, trip support, and ensuring a smooth experience.

The ideal candidate is organized, communicates clearly, and enjoys helping others. You will work remotely, handle inquiries via email, phone, and messaging, and learn new systems quickly.

Qualifications

• Excellent written and verbal communication.
• Customer service experience in travel, hospitality, or support roles.
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a remote environment.
• Ability to learn new systems, tools, and processes quickly.
• Passionate about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries in a clear, professional, and friendly manner.
• Support itinerary updates, cancellations, changes, and special requests.
• Provide guidance on destinations, travel requirements, and agency procedures.
• Monitor upcoming trips and proactively communicate with clients when needed.
• Resolve issues efficiently while maintaining a positive customer experience.

Skills

Strong written and verbal comunicação

Customer service experience

Highly organized

Detail-oriented

Independent remote work

Learning agility

Passion for travel

Job description

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role involves assisting clients with travel questions, trip support, and ensuring a smooth experience.

The ideal candidate is organized, communicates clearly, and enjoys helping others. You will work remotely, handle inquiries via email, phone, and messaging, and learn new systems quickly.