Remote Customer Experience Specialist

Core Code io; Chile; Presencial; CLP 18.345.000 - 30.575.000; Jornada completa

Descripción de la vacante

Core Code io is seeking a Customer Service Representative to join our remote team. You will excel at helping customers, solving problems, and ensuring a positive experience across channels.

Key tasks include responding to inquiries, providing accurate product information, and maintaining records. This role requires strong English communication, problem-solving abilities, and the ability to work independently in a remote setting.

Formación

• 1+ year of experience in customer service or similar roles.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving abilities.
• Ability to work independently in a remote environment.
• Good attention to detail and organizational skills.

Responsabilidades

• Respond to customer inquiries through email, chat, phone, and other communication channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints in a professional and timely manner.
• Follow up on customer requests to ensure they are fully resolved.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to the appropriate team when necessary.
• Work closely with internal teams to resolve customer concerns.
• Maintain a high level of professionalism and customer satisfaction.

Conocimientos

Customer service

Communication

Problem solving

Organization

Multitasking

Remote work

Herramientas

CRM systems

Descripción del empleo

Core Code io is seeking a Customer Service Representative to join our remote team. You will excel at helping customers, solving problems, and ensuring a positive experience across channels.

Key tasks include responding to inquiries, providing accurate product information, and maintaining records. This role requires strong English communication, problem-solving abilities, and the ability to work independently in a remote setting.