Remote Customer Service Pro: Problem-Solver & Communicator

Core Code io; Santiago; Presencial; CLP 9.000.000 - 13.000.000; Jornada completa

Descripción de la vacante

Core Code io is seeking a Customer Service Representative to join our remote team. You will respond to inquiries via email, chat, phone, and other channels, provide accurate product information, and resolve issues to ensure a positive experience.

The ideal candidate has at least 1 year in customer support, is fluent in English, and demonstrates strong communication, problem-solving, and organizational skills. This role offers a fully remote setup and requires self-motivation and reliability.

Formación

• 1+ year of experience in Customer Service or similar role.
• Excellent written and verbal English communication.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to work independently in a remote environment.

Responsabilidades

• Respond to customer inquiries through email, chat, phone, and other communication channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints in a professional and timely manner.
• Follow up on customer requests to ensure they are fully resolved.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to the appropriate team when necessary.
• Work closely with internal teams to resolve customer concerns.
• Maintain a high level of professionalism and customer satisfaction.

Conocimientos

Customer service experience

English communication

Interpersonal skills

Problem-solving

Attention to detail

Organizational skills

Ability to multitask

CRM systems

Remote work

Herramientas

CRM software

Chat platforms

Email systems

Descripción del empleo

Core Code io is seeking a Customer Service Representative to join our remote team. You will respond to inquiries via email, chat, phone, and other channels, provide accurate product information, and resolve issues to ensure a positive experience.

The ideal candidate has at least 1 year in customer support, is fluent in English, and demonstrates strong communication, problem-solving, and organizational skills. This role offers a fully remote setup and requires self-motivation and reliability.