Remote Customer Support Specialist

The Hiring Platform; Santiago; A distancia; CLP 8.928.000 - 13.392.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote environment

Structured onboarding

Training and continuing education

Access to online tools and resources

Ongoing team support

Descripción de la vacante

The Hiring Platform is seeking a friendly Remote Customer Representative to assist customers with questions, requests, reservations, and ongoing service needs. This fully remote position emphasizes clear communication and organized handling of inquiries.

Responsibilities include responding to inquiries, gathering customer needs, researching options, and processing reservations. Previous customer-facing experience is helpful but not required, with comprehensive onboarding provided.

Formación

• Excellent communication and interpersonal skills.
• Customer-focused attitude.
• Strong organization and time-management skills.
• Comfortable using email and online platforms.
• Basic computer and research skills.
• Ability to learn new systems.
• Reliable and professional.

Responsabilidades

• Respond to customer inquiries through online communication channels.
• Gather information regarding customer needs and preferences.
• Research available services and options.
• Assist with reservation requests.
• Provide accurate confirmations and updates.
• Answer questions regarding available options.
• Assist with modifications and special requests.
• Maintain accurate customer records.
• Follow up on outstanding requests.
• Provide professional and responsive customer service.

Conocimientos

Communication

Customer-focused

Time management

Email platforms

Research skills

Learn new systems

Reliability

Professionalism

Herramientas

Online tools

Descripción del empleo

The Hiring Platform is seeking a friendly Remote Customer Representative to assist customers with questions, requests, reservations, and ongoing service needs. This fully remote position emphasizes clear communication and organized handling of inquiries.

Responsibilities include responding to inquiries, gathering customer needs, researching options, and processing reservations. Previous customer-facing experience is helpful but not required, with comprehensive onboarding provided.