Remote Reservations Specialist

Cselitegetaways; Santiago; On-site; CLP 7,812,000 - 11,160,000; Full time

Benefits offered by this job

Comprehensive onboarding and training

Ongoing professional development

Access to professional tools and资源

Continuing education opportunities

Supportive team environment

Job summary

Cselitegetaways is seeking an organized and customer-focused Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing important booking details.

You will communicate clearly, pay close attention to detail, and enjoy helping clients throughout the reservation process. This is a fully remote opportunity with onboarding and ongoing professional development.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Customer-focused and professional.
• Comfortable using email, online systems, and web-based platforms.
• Strong research and problem-solving abilities.
• Ability to manage multiple requests and deadlines.
• Previous customer service, hospitality, reservations, or administrative experience is helpful but not required.

Responsibilities

• Assist clients with reservation requests and general inquiries
• Research available accommodations, transportation, activities, and related services
• Coordinate reservation details based on client needs and preferences
• Review confirmations and documentation for accuracy
• Communicate important updates and reservation information
• Assist with modifications, cancellations, and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests and upcoming arrangements
• Communicate with service providers when necessary
• Provide professional and responsive client support

Skills

Written and verbal communication

Organization & attention to detail

Customer-focused

Email and online systems

Research & problem-solving

Multitasking & deadlines

Customer service experience helpful

Job description

Cselitegetaways is seeking an organized and customer-focused Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing important booking details.

You will communicate clearly, pay close attention to detail, and enjoy helping clients throughout the reservation process. This is a fully remote opportunity with onboarding and ongoing professional development.