Remote Customer Support for Retirement Plans (English)

Meridial; Chile; Presencial; CLP 5.194.332 - 7.397.989; A tiempo parcial

Descripción de la vacante

Meridial is seeking a Customer Support Agent for a freelance project based in Chile. This remote role involves providing support for clients managing their retirement plans through various communication channels. Candidates must be fluent in English and possess strong customer service skills.

The position requires handling inquiries related to account integrations, activations, and troubleshooting technical issues. A high school diploma is required, and familiarity with retirement plans is a plus.

Formación

• Must be fluent in English, both verbally and written.
• Prior customer service experience in technical support or financial services is ideal.
• Attention to detail and ability to work independently in a remote setting.

Responsabilidades

• Provide support via phone, email, and live chat.
• Assist with customer inquiries regarding retirement plans.
• Utilize Zendesk and Aircall for customer interactions.

Conocimientos

Fluent in English

Multitasking

Problem-solving

Organizational skills

Customer service experience

Educación

High school diploma or equivalent

Degree in Business, Finance, or IT

Herramientas

Zendesk

Aircall

Descripción del empleo

Meridial is seeking a Customer Support Agent for a freelance project based in Chile. This remote role involves providing support for clients managing their retirement plans through various communication channels. Candidates must be fluent in English and possess strong customer service skills.

The position requires handling inquiries related to account integrations, activations, and troubleshooting technical issues. A high school diploma is required, and familiarity with retirement plans is a plus.