Remote B2B Client Support Specialist

TGTC; Santiago; Presencial; CLP 18.362.000 - 28.563.000; Jornada completa

Descripción de la vacante

The Global Talent Co. is seeking a Client Support Specialist to join our remote LATAM team. You will manage orders, answer client inquiries, and coordinate with Logistics and Operations to ensure timely resolutions.

Ideal candidates have 3+ years in customer-facing roles, live chat experience, and strong English communication. You will thrive in fast-paced environments, own customer outcomes, and uphold SLA commitments.

Formación

• 3+ years in Customer Support, Client Services, or related roles.
• Experience managing high-volume support inboxes.
• Live chat support experience is required.
• Strong written and verbal English communication skills.
• Experience supporting business clients or complex accounts preferred.
• Experience with HubSpot or similar CRM preferred.
• Experience using Shopify or similar order management systems preferred.
• Proficiency with Google Workspace, Slack, Microsoft Office.
• Attention to detail and accountability.
• Ability to work independently in a remote environment.

Responsabilidades

• Perform order entry, modifications, and account updates using Shopify and internal systems.
• Process remakes, replacements, and credit requests accurately while meeting SLAs.
• Investigate missing, damaged, incorrect, or delayed deliveries and coordinate resolutions.
• Monitor active orders and communicate updates to customers.
• Partner with Logistics, Fulfillment, and Operations teams to resolve order-related issues.
• Manage inbound support tickets, emails, and live chat inquiries in a timely manner.
• Prioritize issues based on impact and SLA commitments.
• Maintain accurate ticket documentation and ensure inquiries are resolved.
• Support onboarding activities for new client accounts and update records.
• Escalate issues with complete context and follow up for timely resolution.

Conocimientos

Live chat support

English communication

Detail oriented

Time management

Ownership

Herramientas

HubSpot

Shopify

Google Workspace

Slack

Microsoft Office

Descripción del empleo

The Global Talent Co. is seeking a Client Support Specialist to join our remote LATAM team. You will manage orders, answer client inquiries, and coordinate with Logistics and Operations to ensure timely resolutions.

Ideal candidates have 3+ years in customer-facing roles, live chat experience, and strong English communication. You will thrive in fast-paced environments, own customer outcomes, and uphold SLA commitments.