Remote B2B SaaS Customer Success Specialist - Onboarding

FigPii; Chile; On-site; CLP 8,928,000 - 13,392,000; Full time

Job summary

FigPii is seeking a motivated Customer Support Specialist to support our global customer base in a B2B SaaS environment. The role involves talking to customers, answering questions, and handling incoming support tickets, plus onboarding new customers with the platform's initial setup.

You will identify opportunities to improve the overall customer experience, champion the Voice of the Customer, and drive initiatives to enhance our support offering continually.

Qualifications

• 1-2 years of experience in a B2B SaaS customer support role.
• High energy and positive attitude.
• Ability to take initiative and ownership, but also direction.
• Detail-oriented with a passion for helping customers.

Responsibilities

• Talk to customers, answer questions, and handle incoming support tickets.
• Assist new customers with onboarding on the platform and initial technical setup.
• Identify opportunities to improve the overall customer experience and champion the Voice of the Customer.
• Work on initiatives to continuously improve our support offering.

Job description

FigPii is seeking a motivated Customer Support Specialist to support our global customer base in a B2B SaaS environment. The role involves talking to customers, answering questions, and handling incoming support tickets, plus onboarding new customers with the platform's initial setup.

You will identify opportunities to improve the overall customer experience, champion the Voice of the Customer, and drive initiatives to enhance our support offering continually.