Talent Pool - Customer Success Manager

dLocal; Chile; On-site; CLP 22,341,376 - 35,746,202; Full time

Benefits offered by this job

Flexible schedules driven by performance

Dynamic fintech environment

Referral bonus program

Social budget for team activities

Support for renting a house remotely

Job summary

dLocal in Chile is looking for a Customer Success Manager to enhance customer relationships and optimize the use of our solutions. The ideal candidate is a fluent English communicator with B2B Customer Success experience. Strong analytical skills and familiarity with tools like Excel, Looker, and SQL are essential, along with a proactive approach. The role offers flexibility, a dynamic fintech environment, and a social budget to foster team connections.

Qualifications

• Excellent listener and self‑motivated problem solver.
• Ability to multitask in a fast‑paced environment.
• Proven track record in Project Management or Customer Success Management.

Responsibilities

• Build and nurture strong relationships with customers.
• Guide customers to maximize the use of solutions.
• Support customers and ensure they achieve their goals.

Skills

Good communicator

Fluent in written and verbal English

Customer Success experience (B2B preferred)

Advanced analytical skills

Proactive behavior

Tools

Excel

Looker

QuickSide

SQL

Job description

As our Customer Success Manager, you’ll play a key role in building and nurturing strong relationships with our customers. You’ll be the trusted partner they rely on — guiding them, supporting them, and helping them get the most out of our solutions.

Qualifications

• Good communicator, excellent listener, self‑motivated, natural problem solver, and great multitasker in a fast‑paced, dynamic environment
• Fluent in written and verbal English
• Customer Success experience (B2B preferred)
• Advanced analytical skills and familiarity with Excel, Looker, QuickSide, SQL
• Experience in payments — huge advantage
• Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals
• Ability to travel
• Team spirit and proactive behavior

Benefits

• Flexibility: flexible schedules driven by performance
• Fintech industry: dynamic & evolving environment, opportunities to build and boost your creativity
• Referral bonus program
• Social budget: monthly budget to spend time with your team (in person or remotely)
• dLocal Houses: support for renting a house to work in any location for a week