Remote B2B Customer Experience Specialist

TGTC; Santiago; Presencial; CLP 30.019.000 - 39.400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Career development

Descripción de la vacante

TGTC is seeking a Customer Support Specialist (B2B) to join our remote team for LATAM markets. In this role you will handle order management, client inquiries, and operational issue resolution, delivering accurate, timely support to corporate clients across industries.

You will work with Shopify and our internal systems, maintain client records, and collaborate with Logistics and Operations to resolve issues while upholding exceptional service standards in a fast-paced environment.

Formación

• 3+ years of experience in Customer Support, Client Services, Customer Success, Account Support, or similar roles.
• Experience managing high-volume support inboxes with attention to detail.
• Live chat support experience is required.
• Strong written and verbal English communication skills.
• Experience supporting business clients or complex customer accounts is preferred.
• Experience using HubSpot or similar CRM platforms is preferred.
• Experience using Shopify or similar order management systems is preferred.

Responsabilidades

• Perform order entry, modifications, and account updates using Shopify and internal systems.
• Process remakes, replacements, and credit requests accurately while meeting SLAs.
• Investigate missing, damaged, incorrect, or delayed deliveries and coordinate resolutions.
• Monitor active orders and communicate updates to customers.
• Partner with Logistics, Fulfillment, and Operations to resolve order-related issues.
• Manage inbound support tickets, emails, and live chat inquiries promptly.
• Prioritize customer issues based on business impact and meet SLA targets.
• Maintain accurate ticket documentation and ensure issues are resolved.
• Support onboarding activities for new client accounts and maintain records.

Conocimientos

Customer support

Live chat

English (written/verbal)

Account management

HubSpot CRM

Shopify

Herramientas

HubSpot CRM

Shopify

Zendesk

Gorgias

Descripción del empleo

TGTC is seeking a Customer Support Specialist (B2B) to join our remote team for LATAM markets. In this role you will handle order management, client inquiries, and operational issue resolution, delivering accurate, timely support to corporate clients across industries.

You will work with Shopify and our internal systems, maintain client records, and collaborate with Logistics and Operations to resolve issues while upholding exceptional service standards in a fast-paced environment.