Onsite IT Specialist — Level 2 Support (100% Local)

FLSmidth; Santiago; On-site; CLP 12,000,000 - 16,000,000; Full time

Benefits offered by this job

International exposure

Professional growth

Competitive compensation

Job summary

FLSmidth in Santiago, Chile, is seeking an IT Onsite Specialist to provide Level 2 support at the site and act as the local extension of Global IT teams. You will resolve hardware and software issues, manage assets, and support onboarding and offboarding processes with a hands-on, customer-focused approach.

The role requires 3-5 years in IT support, strong Windows and Microsoft 365 knowledge, basic networking, ITSM tooling (ServiceNow), and fluency in English and Spanish.

Qualifications

• 3-5 years of experience in IT support or desktop support.
• Experience providing onsite enterprise IT support and resolving hardware/software.
• Strong knowledge of Windows, Microsoft 365, devices, peripherals.
• Understanding of basic networking concepts, cabling, and network equipment.
• Experience with ITSM tools, preferably ServiceNow, and asset management.

Responsibilities

• Deliver Level 2 onsite IT support for hardware, software, connectivity, mobile devices, printers, and workplace technology.
• Resolve incidents and service requests through ServiceNow while meeting SLAs.
• Maintain site IT readiness, devices, meeting room tech, printers, and network gear.
• Perform hands-on activities for global IT teams, including installation and troubleshooting.
• Manage IT assets and inventory throughout lifecycle and audits.
• Assist onboarding and offboarding by deploying and securing IT equipment.
• Coordinate with remote IT teams and vendors for complex issues.
• Support IT projects, site moves, and infrastructure activities onsite.
• Maintain knowledge articles and identify improvements to onsite support processes.

Skills

IT support

Onsite support

Windows

Microsoft 365

Networking basics

ITSM tools

ServiceNow

Asset management

Onboarding/offboarding

English/Spanish

Education

Associate Degree or technical diploma

Tools

ServiceNow

Job description

FLSmidth in Santiago, Chile, is seeking an IT Onsite Specialist to provide Level 2 support at the site and act as the local extension of Global IT teams. You will resolve hardware and software issues, manage assets, and support onboarding and offboarding processes with a hands-on, customer-focused approach.

The role requires 3-5 years in IT support, strong Windows and Microsoft 365 knowledge, basic networking, ITSM tooling (ServiceNow), and fluency in English and Spanish.