Local Sales Specialist – Guest Experience & Upsell

Grupo Lagos Sa; Viña del Mar; On-site; CLP 3,348,000 - 5,580,000; Full time

Job summary

Sheraton in Viña del Mar is seeking a customer-focused team member to support Sales & Marketing operations and guest services. You will handle reservations, manage guest requests, and coordinate with multiple departments to maximize guest satisfaction.

Responsibilities include processing reservations and changes by phone, fax, or mail, entering rewards information, and performing general office duties. You will assist in training staff and upholding brand standards while maintaining

Qualifications

• High school diploma or GED required.
• At least 2 years of related work experience is preferred.
• No supervisory experience required.

Responsibilities

• Resolve guest calls, requests, or problems by coordinating with appropriate departments (Sales, Data Administration, Accounting).
• Process reservation requests, changes, and cancellations via phone, fax, or mail.
• Enter Marriott Rewards information into the reservation system.
• Perform general office duties to support Sales & Marketing (filing, emailing, typing, faxing).
• Assist management in training and motivating employees and ensuring professional appearance and confidentiality.

Education

High school diploma or GED equivalent

Job description

Sheraton in Viña del Mar is seeking a customer-focused team member to support Sales & Marketing operations and guest services. You will handle reservations, manage guest requests, and coordinate with multiple departments to maximize guest satisfaction.

Responsibilities include processing reservations and changes by phone, fax, or mail, entering rewards information, and performing general office duties. You will assist in training staff and upholding brand standards while maintaining