Boutique Store Manager: Elevate Guest Experience

@Tienditadelmar; Valparaíso; On-site; CLP 9,000,000 - 13,000,000; Full time

Job summary

Marriott International’s Sheraton brand in Viña del Mar is seeking a guest-focused team member for reservations and sales support. You will handle guest calls, process reservations, and apply up-selling techniques to maximize revenue while maintaining loyalty.

The role emphasizes professional communication, accuracy in written documents, and teamwork to meet service standards in a high-volume hotel environment.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 2 years of related work experience.

Responsibilities

• Assist guests with reservations, changes, and cancellations by phone, fax, or mail.
• Use sales techniques to maximize revenue and guest loyalty, including up-selling.
• Enter Marriott Rewards information into appropriate software during bookings.
• Provide general office support to Sales & Marketing activities (filing, emails, typing, faxing).
• Support management in training and motivating employees and maintain professional appearance.

Education

High school diploma

Job description

Marriott International’s Sheraton brand in Viña del Mar is seeking a guest-focused team member for reservations and sales support. You will handle guest calls, process reservations, and apply up-selling techniques to maximize revenue while maintaining loyalty.

The role emphasizes professional communication, accuracy in written documents, and teamwork to meet service standards in a high-volume hotel environment.