Remote Inbound Sales & Guest Loyalty Specialist

Formulated Automation; Valparaíso; Remote; CLP 9,000,000 - 13,000,000; Full time

Job summary

Marriott International–Sheraton Viña del Mar is seeking a dedicated Guest Services professional to handle reservations, guest requests, and inquiries with a focus on up-selling and loyalty. You will coordinate with various departments, maintain records, and ensure a professional guest experience on-site.

Responsibilities include assisting management in training staff, following all policies, and presenting clear written communications.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.

Responsibilities

• Resolve guest calls, requests, or problems by contacting appropriate department.
• Upsell to maximize revenue while maintaining guest loyalty.
• Process reservations and changes via phone, fax, or mail.
• Enter Marriott Rewards information into software.
• Maintain professional appearance and confidentiality; follow company policies.
• Assist with training and motivating employees; act as a role model.
• Prepare and review written documents and emails with clear etiquette.

Education

High school diploma or G.E.D. equivalent

Job description

Marriott International–Sheraton Viña del Mar is seeking a dedicated Guest Services professional to handle reservations, guest requests, and inquiries with a focus on up-selling and loyalty. You will coordinate with various departments, maintain records, and ensure a professional guest experience on-site.

Responsibilities include assisting management in training staff, following all policies, and presenting clear written communications.