Retail Sales Lead — Guest Experience & Revenue Growth

Jonatan Hermosilla; Viña del Mar; Presencial; CLP 9.000.000 - 15.000.000; Jornada completa

Descripción de la vacante

Marriott International - Sheraton in Viña del Mar is seeking a customer-focused team member for front desk and guest services. You will respond to guest requests, process reservations, and support Sales & Marketing activities to enhance the guest experience.

The role emphasizes up-selling, professionalism, and adherence to brand standards, with a commitment to guest satisfaction and a welcoming hotel environment.

Formación

• High school diploma or GED equivalent.
• At least 2 years of related work experience.
• No supervisory experience required.

Responsabilidades

• Resolve guest calls, requests, or problems with professional care and courtesy.
• Upsell services to maximize revenue while maintaining guest loyalty.
• Process reservations, changes, and cancellations accurately via phone/email.
• Support Sales & Marketing tasks and maintain confidentiality of information.

Educación

High school diploma or G.E.D. equivalent

Descripción del empleo

Marriott International - Sheraton in Viña del Mar is seeking a customer-focused team member for front desk and guest services. You will respond to guest requests, process reservations, and support Sales & Marketing activities to enhance the guest experience.

The role emphasizes up-selling, professionalism, and adherence to brand standards, with a commitment to guest satisfaction and a welcoming hotel environment.