Head of Customer Success - Remote Loyalty & Partner Platforms

Jobgether; Chile; Remote; CLP 55,800,000 - 89,280,000; Full time

Benefits offered by this job

Fully remote worldwide team

Competitive monthly salary package

Equity participation and QBX tokens

Permanent, full-time employment (40-hr

24 days annual leave

Shape and lead CS function as first CS

AI-first culture and automation to aid

Professional growth

Job summary

Jobgether is seeking a Head of Customer Success - Loyalty and Partner Platforms (B2B) for a fully remote role based in Chile. You will own onboarding, lifecycle management, and optimization for a growing B2B loyalty and partner platform, leading the CS function as the first dedicated hire with a strong AI-first approach.

You will collaborate with sales, manage relationships, and build scalable processes across distributed teams while driving customer success outcomes and campaign performance in

Qualifications

• Minimum 5 years in customer success, account management, or partner onboarding in SaaS, loyalty, or payments.
• Experience guiding onboarding from integration to launch and ongoing engagement.
• Familiarity with AI-enabled workflows to optimize operations and responses.
• Proven ability to work with cross-functional teams and manage multiple customer projects.

Responsibilities

• Own the end-to-end onboarding for B2B customers, from integration to launch and ongoing success.
• Guide partners through launch checklists ensuring timely integration, top-ups, listings, and reviews.
• Serve as primary contact to active customers, maximizing value of loyalty partnerships.
• Collaborate with sales to align CS strategies and support customer growth.
• Improve visibility and campaign performance across touchpoints within partner channels.
• Maintain brand-compliant communications and assets across campaigns.
• Maintain CRM quality in HubSpot, using AI to log interactions and keep pipelines accurate.
• Conduct regular reviews, analyze data, and identify opportunities to improve engagement and outcomes.
• Handle issues and feedback with AI-assisted categorization and initial responses.
• Prepare asynchronous updates and document decisions using AI tools.
• Build scalable CS processes for long-term function growth.

Skills

Fluent English & German

Customer onboarding

Account management

AI workflow design

Cross-functional collaboration

Tools

HubSpot CRM

Claude / AI tools

Job description

Jobgether is seeking a Head of Customer Success - Loyalty and Partner Platforms (B2B) for a fully remote role based in Chile. You will own onboarding, lifecycle management, and optimization for a growing B2B loyalty and partner platform, leading the CS function as the first dedicated hire with a strong AI-first approach.

You will collaborate with sales, manage relationships, and build scalable processes across distributed teams while driving customer success outcomes and campaign performance in