Customer Service Representative – Remote

Aspiretalentagency; Santiago; A distancia; CLP 8.928.000 - 13.392.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

Aspiretalentagency is seeking a detail-oriented Customer Service Representative to assist customers with questions, research solutions, and provide responsive support across phone, email, and online platforms.

The ideal candidate is patient, professional, and comfortable communicating in a remote setting, with a focus on clear documentation, high-quality service, and a positive customer experience.

Formación

• No degree required; strong communicative ability is essential.
• Strong customer-service skills.
• Excellent written and verbal communication.
• Good listening abilities.
• Strong problem-solving skills.
• Professional and respectful approach.
• Good organization.
• Basic computer proficiency.
• Ability to learn online systems.
• Reliable and responsive.
• Previous customer-service experience helpful but not required.

Responsabilidades

• Respond to customer questions and requests.
• Listen carefully to understand customer needs.
• Provide accurate information and guidance.
• Research answers and available solutions.
• Assist with routine account questions.
• Explain processes clearly.
• Document customer interactions.
• Coordinate follow-up when needed.
• Help resolve routine concerns.
• Maintain a professional tone.
• Support a positive customer experience.

Conocimientos

Customer service

Communication

Listening

Problem solving

Professionalism

Organization

Computer basics

Learning systems

Reliability

Experience helpful

Descripción del empleo

We are looking for a detail-oriented Customer Service Representative to assist customers with answering questions, researching solutions, and providing responsive customer assistance.

The ideal candidate is patient, professional, and comfortable communicating through phone, email, and online platforms.

Key Responsibilities

• Respond to customer questions and requests
• Listen carefully to understand customer needs
• Provide accurate information and guidance
• Research answers and available solutions
• Assist with routine account questions
• Explain processes clearly
• Document customer interactions
• Coordinate follow-up when needed
• Help resolve routine concerns
• Maintain a professional tone
• Support a positive customer experience

Qualifications

• Strong customer-service skills
• Excellent written and verbal communication
• Good listening abilities
• Strong problem-solving skills
• Professional and respectful approach
• Good organization
• Basic computer proficiency
• Ability to learn online systems
• Reliable and responsive
• Previous customer-service experience is helpful but not required

Why Choose Us

• Remote Environment: Coordinate services remotely
• Flexible Scheduling: Manage your availability around responsibilities
• Training Available: Learn relevant systems and processes
• Ongoing Support: Access continued resources and education
• Professional Development: Develop organization, communication, and customer-service skills
• Customer-Focused Role: Help customers navigate questions and requests