Customer Service Representative – Travel Industry (Flexible Schedule)

Hjbtravels; Valparaíso; Híbrido; CLP 167.400 - 279.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Flexible scheduling options (part-time or full-time)

Training and ongoing support

Opportunities for advancement

Supportive team-oriented environment

Descripción de la vacante

A travel industry company in the Valparaíso Region is seeking a reliable Customer Service Representative to assist clients with travel inquiries and support bookings. This role is perfect for individuals who enjoy clear communication and providing high-quality service. Responsibilities include handling inquiries via phone and email, maintaining professionalism, and following company processes. The position offers flexible scheduling and opportunities for advancement. Ideal candidates should have strong communication skills and a good customer-first mindset.

Formación

• Strong verbal and written communication skills are essential.
• Customer service experience is preferred but not required.
• Ability to work independently and manage time effectively.
• Basic computer skills and comfort using online systems are required.
• Attention to detail and a customer-first mindset are necessary.
• Interest in the travel industry is a plus.

Responsabilidades

• Handle customer inquiries via phone and email.
• Assist clients with travel questions, reservations, and support.
• Provide accurate information regarding destinations and policies.
• Maintain professional communication at all times.
• Follow established company processes and service standards.
• Document customer interactions as needed.

Conocimientos

Strong verbal communication skills

Strong written communication skills

Customer service mindset

Time management

Basic computer skills

Descripción del empleo

Job Description:

We are looking for a reliable and customer-focused Customer Service Representative to support clients within the travel industry. This role offers a flexible schedule and is well-suited for individuals who enjoy helping others, communicating clearly, and providing high-quality service.

You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client.

Key Responsibilities:

• Handle customer inquiries via phone and email
• Assist clients with travel questions, reservations, and general support
• Provide accurate information regarding destinations, policies, and procedures
• Maintain professional and courteous communication at all times
• Follow established company processes and service standards
• Document customer interactions as needed

Qualifications:

• Strong verbal and written communication skills
• Customer service experience preferred, but not required
• Ability to work independently and manage time effectively
• Basic computer skills and comfort using online systems
• Attention to detail and a customer-first mindset
• Interest in the travel industry is a plus

What We Offer:

• Flexible scheduling options (part-time or full-time)
• Training and ongoing support
• Opportunities for advancement within the travel industry
• Supportive and team-oriented work environment