Customer Service Representative

Accenture PLC; Valparaíso; On-site; CLP 10,044,000 - 16,740,000; Full time

Job summary

Accenture PLC in Santiago, Chile, is seeking a Customer Contact Communications Associate to empower customer experience initiatives. The role focuses on voice of customer research and service desk support, guiding daily operations and internal collaboration.

The ideal candidate has 1–3 years of relevant experience and fluency in Spanish and English (C1). You will work within a team, receive structured guidance, and participate in rotating shifts as needed.

Qualifications

• Higher degree in any discipline is required.
• 1–3 years of relevant experience.
• Spanish and English proficiency at C1 level.

Responsibilities

• Improve workforce performance and productivity.
• Define vision and operating model to capture customer feedback and translate into opportunities.
• Lead ticket resolution in the Help Desk context.
• Contribute to business agility, revenue growth, and cost reduction.

Skills

Voice of Customer VOC Research

Service Desk

Education

Higher Degree Any Graduation, Undergraduate Diploma in Any Discipline

Job description

Job Title: Customer Contact Comms Associate.What are we looking for: Primary skill - Voice of Customer (VOC) Research - P4Secondary skill - Service Desk - P4 .Designation: Customer Contact Comms Associate.Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.Your expected interactions are within your own team and direct supervisor.You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.The decisions that you make would impact your own work.You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.Please note that this role may require you to work in rotational shifts.Location: Santiago.Skill Required Customer Operations Voice Voice of Customer VOC Research P4 .Qualification Higher Degree Any Graduation, Undergraduate Diploma in Any Discipline.YOE 1 to 3 years.Lang Spanish C1 , English C1 .What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCustomer Operations Voice Help desk role ticket resolutionDefine the vision and operating model to capture customer experience feedback, translate into opportunities, size and prioritize opportunities and feed into the organization for enablement..