Customer Service Representative

Accenture PLC; Santiago; On-site; CLP 10,000,000 - 14,000,000; Full time

Job summary

Accenture PLC in Santiago is looking for a Customer Contact Comms Associate to support Voice of Customer (VOC) research and service desk activities. The role involves routine problem solving with guidance, and regular collaboration within the team and with the supervisor.

Rotational shifts may apply in this location. The candidate should have 1–3 years of experience, fluency in English and Spanish at B2 level, and a degree in any discipline.

Qualifications

• Bachelor's degree or higher in any discipline (or equivalent).
• 1–3 years of experience in related roles.
• English and Spanish proficiency at B2 level or higher.

Responsibilities

• Improve workforce performance and productivity.
• Support service desk operations and ticket resolution.
• Define vision and operating model to capture customer feedback and translate into opportunities.
• Prioritize opportunities and feed insights to enablement teams.

Skills

Voice of Customer VOC Research

Service Desk

Education

Graduation (any discipline)

Job description

Job Title: Customer Contact Comms Associate.What are we looking for: Primary skill - Voice of Customer (VOC) Research - P4Secondary skill - Service Desk - P4 .Designation: Customer Contact Comms Associate.Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.Your expected interactions are within your own team and direct supervisor.You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.The decisions that you make would impact your own work.You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.Please note that this role may require you to work in rotational shifts.Location: Santiago.Skill Required Customer Operations Voice Voice of Customer VOC Research P4 .Qualification Higher Degree Any Graduation, Undergraduate Diploma in Any Discipline.YOE 1 to 3 years.Lang English B2 , Spanish B2 .What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCustomer Operations Voice Help desk role ticket resolutionDefine the vision and operating model to capture customer experience feedback, translate into opportunities, size and prioritize opportunities and feed into the organization for enablement..