Voice of Customer Associate — Service Desk & Insights

Accenture PLC; Valparaíso; On-site; CLP 10,044,000 - 16,740,000; Full time

Job summary

Accenture PLC in Santiago, Chile, is seeking a Customer Contact Communications Associate to empower customer experience initiatives. The role focuses on voice of customer research and service desk support, guiding daily operations and internal collaboration.

The ideal candidate has 1–3 years of relevant experience and fluency in Spanish and English (C1). You will work within a team, receive structured guidance, and participate in rotating shifts as needed.

Qualifications

• Higher degree in any discipline is required.
• 1–3 years of relevant experience.
• Spanish and English proficiency at C1 level.

Responsibilities

• Improve workforce performance and productivity.
• Define vision and operating model to capture customer feedback and translate into opportunities.
• Lead ticket resolution in the Help Desk context.
• Contribute to business agility, revenue growth, and cost reduction.

Skills

Voice of Customer VOC Research

Service Desk

Education

Higher Degree Any Graduation, Undergraduate Diploma in Any Discipline

Job description

Accenture PLC in Santiago, Chile, is seeking a Customer Contact Communications Associate to empower customer experience initiatives. The role focuses on voice of customer research and service desk support, guiding daily operations and internal collaboration.

The ideal candidate has 1–3 years of relevant experience and fluency in Spanish and English (C1). You will work within a team, receive structured guidance, and participate in rotating shifts as needed.