VOC & Service Desk Associate — Customer Insights

Accenture PLC; Santiago; On-site; CLP 10,000,000 - 14,000,000; Full time

Job summary

Accenture PLC in Santiago is looking for a Customer Contact Comms Associate to support Voice of Customer (VOC) research and service desk activities. The role involves routine problem solving with guidance, and regular collaboration within the team and with the supervisor.

Rotational shifts may apply in this location. The candidate should have 1–3 years of experience, fluency in English and Spanish at B2 level, and a degree in any discipline.

Qualifications

• Bachelor's degree or higher in any discipline (or equivalent).
• 1–3 years of experience in related roles.
• English and Spanish proficiency at B2 level or higher.

Responsibilities

• Improve workforce performance and productivity.
• Support service desk operations and ticket resolution.
• Define vision and operating model to capture customer feedback and translate into opportunities.
• Prioritize opportunities and feed insights to enablement teams.

Skills

Voice of Customer VOC Research

Service Desk

Education

Graduation (any discipline)

Job description

Accenture PLC in Santiago is looking for a Customer Contact Comms Associate to support Voice of Customer (VOC) research and service desk activities. The role involves routine problem solving with guidance, and regular collaboration within the team and with the supervisor.

Rotational shifts may apply in this location. The candidate should have 1–3 years of experience, fluency in English and Spanish at B2 level, and a degree in any discipline.